Refund Policy

Effective October 18, 2026

What this policy covers

This policy applies to all digital products sold by Mesopic, such as Compass personality reports. If a product has different refund terms, they are listed under "Product-specific notes" below and shown before you buy.

Digital products are delivered as soon as payment is confirmed, so purchases are generally final once the product has been delivered. We will, however, give you a full refund in the situations below.

When you can get a full refund

the product did not work, download or generate, and we cannot fix the problem or send you a working copy;
you were charged more than once for the same order;
you were charged but never received what you paid for.

Refunds are not given for change of mind, for buying the wrong product by mistake, or because you disagree with your results.

If something else went wrong with your order, email us and we will look into it.

How to ask for a refund

Email [email protected] from the email address you used at checkout, and include your order number (from your receipt) and a short description of the problem. We aim to reply within 3 business days.

Payments are processed by our merchant of record, Stripe. Approved refunds are issued through Stripe to your original payment method. Depending on your bank, they usually appear within 5 to 10 business days. As merchant of record, Stripe may also issue a refund in limited cases, for example to resolve a payment dispute or where consumer law requires it.

Your legal rights

This policy does not affect any rights you have under the consumer protection laws of the place where you live. If you are in the European Union or the United Kingdom, you have a 14-day right of withdrawal for online purchases. Before you pay, you are asked to agree that your product is delivered immediately and to acknowledge that this right ends once it has been delivered. The refund situations above still apply.

Product-specific notes

Compass personality reports

A Compass report is generated and downloaded automatically right after payment, so please check that you have chosen the right test before you pay. Purchases of the wrong test are not refundable. If you lose your PDF, open the private report link you received after payment to download it again.

Contact

Questions? Email [email protected]. See also our Terms of Service and Privacy Policy.